• We are located INSIDE 261 W. Johnstown Road in Gahanna
• Arrive 5-10 minutes early but be prepared to be patient.
• Enter the at the side door parking lot entrance. (Picture below)
• As soon as you enter you will see the waiting area. Please wait there until your Esthetician comes to get you, you will not be able to escort yourself alone to the lofts per the building safety policies. (Picture below)
• TEXT "ARRIVED" to 614-612-1662 to let us know you have arrived. 
• Please note that there are a set of steps down to our lofts. If you have issues with stairs, please contact us prior to your appointment.
• Please fill out this required pre service evaluation form BEFORE your arrival. We will not be able to service you unless this paperwork is completed.
• Please read our policies prior to your arrival.
• Please be sure to double check your service price associated with your providing Esthetician's Tier (Apprentice, Esthetician, Advanced or Master). You can do so by looking at our service online store or online booking. We are also available if you have any questions regarding the price of your service.
• If you are having any Cold, Flu or Covid-19 symptoms, you will be required to reschedule.
• Minors (under 13) are NOT permitted in the lofts without another accompanying adult.
• Lastly, Enjoy your appointment!!! 🤗

GRATUITY: Gratuity is not included in any of our services (potentially excluding memberships & packages). The customary gratuity for a spa service is 18-30% at the guest's discretion. Gratuity is completely optional and is up to the guest if they would like to tip or not. Tips can be included on credit cards or paid by cash.

APPOINTMENT CONFIRMATION: When booking, you will receive an instant text message confirming the time and date of your appointment. Two days prior to your appointment, we send a reminder text to confirm that the scheduled day and time still works for you.

CANCELLATION + NO SHOWS: 24 hour advanced notice required for canceling standard appointments so that we may fill that spot with a waiting client. You may cancel your appointment online up to 48 hours before your appointment. One week advanced notice for specialty appointments is required to retain deposits. Appointments cancelled or rescheduled within these cancellation windows are considered a "No Show". After a no show, you may be required to pay a 50% non refundable fee or deposit on any further bookings. Following a second no call no show, you will be required to prepay the full amount of any subsequent bookings for up to one year from the last no show date. We hope our guests understand that we work in a service industry and only get paid for the time we work. Late cancellations leave gaps in our day that may be hard to fill last minute.

SERVICE PRICING: We have tiered pricing options for you to choose a provider based on expertise and talent. Pricing is non negotiable and typically reflects a starting price. Please review the price of your performing Esthetician before your appointment.

PAYMENTS: True Indigo accepts all major credit cards. A 3% fee will be added at checkout for credit card charges. To avoid the credit card fee, we do accept cash but it needs to be exact amount due to most of our clients paying by card and we do not always keep change on hand.

PRODUCT REFUNDS + EXCHANGE POLICY: Some, not all, of our retail items can be returned or exchanged even if a guest hasn't opened and used the product. Depending on circumstance, the cost may be returned by the original payment used or credited to the guests account to be used on services.

CHILDREN: Children under the age of 12 are not permitted to be unattended in the lobby, spa suites or anywhere in the building. We do not book back to back appointments for any parent / child under the age of 12 that does not also have a second guardian over the age or 18 to care for the minor. Children not receiving a service are to remain in the lobby with their guardian.

We offer tiered pricing for professional service providers which highlights specialties, experience, and education, providing a customized approach to matching a guest with a provider based on their preferences. The tier structure works hand in hand with our Training Programs, promoting professional advancement. Each tier will have different levels of training and experience. Guests have the option to rise with their provider at their new rate or stay with a provider at the same tier price, subject to availability.

Since the spa also offers a professional academy for Estheticians, you will see apprentices on the schedule who's services are done under the supervision of our Lead Esthetician and Owner, Ronni Whisner.

Our products are primarily sourced from natural and organic ingredients, ensuring a clean and sustainable beauty experience.